PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN RAWAT INAP DI WILAYAH KERJA UPTD PUSKESMAS TINAMBUNG KABUPATEN POLEWALI MANDAR

Abstract

This research proposes the effect of service quality on inpatient satisfaction in the UPTD working area of the Tinambung Community Healt Center in Polewali Mandar district.

The research is a case study with a descriptive quantitative method Source of data uses primary data, with data collection techniques in the from of questionnaires and literature studies. The sample in the study was 70 respondents using purposive sampling techniques. This research uses Multiple Linear Regression analysis. The data processing uses the SPSS software application for Windows version 25.

            The result indicated that Responsiveness (X3), Assurance (X4), and Empaty partyal had a positive and significant effect toward the inpatient satisfaction (Y), with each signifikan X3 of 0,000, X4 of 0,003 and X5 of 0,001.

            The Tangibles (X1) and Reliability (X2) a not positive and significant effect toward the inpatient satisfaction (Y), with each significant X1 0,639 and X2 of 0,975.

Responsiveness isthe most dominan variabel  affecting inpatient satisfaction in the UPTD working area of the Tinambung Community Healt Center in Polewali Mandar district.