ANALISIS RESPONSIVITAS PELAYANAN DI KANTOR KECAMATAN BUKI KABUPATEN KEPULAUAN SELAYAR
Keywords:
Quality of human resources, organizational culture, and service responsivenessAbstract
This study aims to determine and analyze: whether the quality of human resources and organizational culture affect service responsiveness at the Buki District Office, Selayar Islands Regency, and whether the quality of human resources and organizational culture simultaneously affect the responsiveness of services at the Buki District Office, Selayar Islands Regency.
The research approach used is a quantitative approach. The population and research sample were all employees of the Buki District Office, Selayar Islands Regency, totaling 43 respondents consisting of 16 respondents with civil servant status or 37.2% and 27 respondents with PTT status or 62.8%, with sampling using the saturated sampling. The data collection technique used is a survey method through the distribution of questionnaires. The data analysis method used is the research instrument test, classical assumption test, multiple linear regression, t test, F test, and the coefficient of determination test.
The results showed that: 1) The quality of human resources has a positive and significant effect on service responsiveness, with a t-count 3.731 and t-table 2.021 where tcount > ttable (3,731 > 2.021). 2) Organizational culture has a positive and significant effect on service responsiveness with a t-count 5.251 and t-table 2.021 where tcount > ttable (5.251 > 2.021). 3) The quality of human resources and organizational culture simultaneously have a positive and significant effect on service responsiveness with a value of fcount 27,278 and ftable 3.23 where fcount > ftable (27.278 > 3.23) and a significance of 0.000 < 0.05.
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