PENGARUH KEPUASAN KERJA, KOMITMEN ORGANISASIONAL, DAN MOTIVASI PELAYANAN PUBLIK TERHADAP KINERJA PEGAWAI PADA BADAN KEPEGAWAIAN DAERAH PROVINSI SULAWESI SELATAN

Authors

  • Kurniawan Harikesuma Ahmar Institut Teknologi dan Bisnis Nobel Indonesia
  • Andi Ririn Oktaviani Institut Teknologi dan Bisnis Nobel Indonesia
  • Azlan Ashari Institut Teknologi dan Bisnis Nobel Indonesia

Keywords:

jobsatisfaction, organizationalcommitment, publicservicemotivation, performance

Abstract

This research aims to determine (1) The partial and simultaneous influence of job satisfaction, organizational commitment, and public service motivation on performance. (2) The variable that has the most dominant influence on employee performance at the South Sulawesi Province Regional Civil Service Agency.

This study uses a quantitative approach. The research was conducted from May to June 2023 at the Regional Civil Service Agency of South Sulawesi Province. The population in this study were employees with ASN status at the Regional Civil Service Agency of South Sulawesi Province, with a research sample of 97 respondents. The data collection technique uses a questionnaire with a Likert scale.

The  research  results  show that  (1) Partially, job  satisfaction,  organizational commitment, and public service motivation have a positive and significant influence on employee performance. (2) Simultaneously, job satisfaction, organizational commitment, and public service motivation have a positive and significant influence on improving employee performance. (3) The public service motivation variable is the variable that has the most dominant influence on employee performance at the Regional Civil Service Agency of South Sulawesi Province.

References

Alfreth, J. F., Ruslan, M., & Cahyono, C. (2021). Pengaruh Motivasi Pelayanan Publik,Profesionalisme, Terhadap Kinerja Pegawai Melalui Kepuasan Kerja Di Kantor Kecamatan Binamu Kabupaten Jeneponto Provinsi Sulawesi Selatan. Indonesian Journal of Business and Management, 4(1), 24–30. https://doi.org/10.35965/jbm.v4i1.1186

Angraini, Renita, Parawangi Anwar, M. N. (2020). Pengaruh Komitmen Organisasi Terhadap Kinerja Pegawai Di Badan Kepegawaian Dan Diklat Daerah Kabuaten Enrekang. Kaos GL Dergisi, 8(75), 147–154. https://doi.org/10.1016/j.jnc.2020.125798%0Ahttps://doi.org/10.1016/j.smr.2020.02.002%0Ahttp://www.ncbi.nlm.nih.gov/pubmed/810049%0Ahttp://doi.wiley.com/10.1002/anie.197505391%0Ahttp://www.sciencedirect.com/science/article/pii/B9780857090409500205%0Ahttp:

Azhari, Z., Resmawan, E., & Ikhsan, M. (2021). Pengaruh kepuasan kerja terhadap kinerja pegawai The effect of job satisfaction on employee performance. FORUM EKONOMI: Jurnal Ekonomi, Manajemen Dan Akuntansi, 23(2), 187–193.

Dwiyanto, A. (2012). Reformasi Birokrasi Publik Di Indonesia (Jilid Dua). Yogakarta. Gadjah Mada University Press.

Paparang, N. C. P., Areros, W. A., & Tatimu, V. (2021). Pengaruh Kepuasan Kerja Terhadap Kinerja Pegawai Kantor PT. Post Indonesia di Manado. Productivity, 2(2), 119–123.

Perry, J., & Wise, L. (1990). The motivational bases of public service. Public Administration Review, 50, 367-373. https://doi.org/10.2307/976618

Rahma, N., Ridwan, R., & Latief, F. (2023). PENGARUH KOMPENSASI DAN LINGKUNGAN KERJA TERHADAP KEPUASAN KERJA PEGAWAI DI DINAS PEKERJAAN UMUM KOTA MAKASSAR. Nobel Management Review, 4(2), 348-357.

Ratika, P. (2019). Motivasi Pelayanan Publik Di Badan Pendapatan Daerah Sulawesi Selatan ( Samsat Makassar II ). Skripsi. Makassar: Universitas Hasanuddin.

Ruslihardy. (2020). Pengaruh Motivasi Pelayanan Publik terhadap Kinerja Pegawai pada Dinas Tenaga Kerja Kabupaten Pelalawan. Jurnal Niara, 13(1), 155–166. https://doi.org/10.31849/niara.v13i1.3994

Sutanto, E. M., & Ratna, A. (2015). Pengaruh Komitmen Organisasional Terhadap Kinerja Pegawai Berdasarkan Karakteristik Individual. Bisma Jurnal Bisnis Dan Manajemen, 9(1), 56–70. [S.l.], v. 9, n. 1, p. 56-70, jan. 2015. ISSN 2623-0879.

Wahyudi, S., Firman, A., & Gusti, D. H. (2020). Pengaruh Kompetensi, Lingkungan Kerja Dan Semangat Kerja Terhadap Kualitas Pelayanan Pegawai Pada Dinas Pengelolaan Sumber Daya Air Kabupaten Pinrang. Jurnal Magister Manajemen Nobel Indonesia, 1(1), 50-61.

Zhang.H. Zhaou H.F. dan Chen .H. (2010). Exploring the Interactive Effect of Time Control and Justice Perception on Job Attitudes The Journal of Social Psychology, 150 (2), 181–197.

Downloads

Published

2024-06-23