PENGARUH PENERAPAN TOTAL QUALITY MANAJEMEN TERHADAP KEPUASAN KERJA PEGAWAI DI KANTOR DINAS BINA MARGA DAN BINA KONSTRUKSI PROVINSI SULAWESI SELATAN
Keywords:
TQM, Employee Satisfaction, Employee PerformanceAbstract
This study aims to determine the application of TQM which consists of appreciation and recognition, teamwork, organizational culture, education and training, organizational confidence in employee job satisfaction. This research is a quantitative descriptive study with a total sample of 95 employees in the Department of Highways and Construction of South Sulawesi Province. The results of this study indicate that the variables of appreciation and recognition, teamwork, organizational culture, education and training, organizational trust significantly influence employee satisfaction. TQM affects simultaneously or jointly on employee job satisfaction..
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Samsir. (Maret 2014). Implementasi Total Quality Management Terhadap Kepuasan Kerja Karyawan. Jurnal Sosial Ekonomi Pembangunan Tahun IV No 11 , 136-151.
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Stephen, P., Robbins. (1996). Perilaku Organisasi, Konsep, Kontroversi Dan Aplikasi. Alih Bahasa : Hadyana Pujaatmaka. Edisi Keenam. Penerbit PT. Bhuana Ilmu Populer. Jakarta.
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Supriyanto. (2007). Study Sosial Konsep Dan Model Pembelajaran. Bandung Buana Nusantara.
Tjiptono. (2003). Total Quality Management. Andi Offset.
Usikalu, O. (2015). Organizational Trust, Job Satisfaction And Job Performance Among Teachers In Ekiti Skate, Nigeria. Journal Of Psychology , Vol 1.
Abdullah, E, A. (2016). Recognition And Appreciation And Its Psychological Effevt On Job Satisfaction And Performance In A Malaysia It Company: Systematic Review. Iosr Journal Of Humanities And Social Science (IosrJhss) , Volume 21.
Ahamed, M. (2015). Impact Of Organizational Culture On Job Satisfaction : A Study On Banglalion Communication Ltd, Bangladesh. European Journal Of Business And Management, Vol 7.
Aji, Pebri, I. (2012). Analisis Pengaruh Total Quality Management (TQM) Pada Kepuasan Kerja Karyawan Di Pt Air Mancur. Skripsi.
Andrianto, R. (2010). Analisis Pengaruh Penerapan Total Quality Management Terhadap Kepuasan Kerja Karyawan (Studi Kasus Pada Pt Nasmoco Kaligawe Body Repair Semarang).
Arikunto, S. (2010). Prosedur Penelitian : Suatu Pendekatan Praktik. Jakarta. Rineka Cipta.
B.Subha, V. (2013). Impact Of Rewards And Recognition On Employees Job Satisfaction And Motivation In Private Banks Of Tirunelveli City. International Research Journal Of Business And Management Vol No - V November 2013.
Boateng, V, A. (2015). Impact Of Reward And Recognition On Job Satisfaction And Motivation. Europen Journal Of Business And Management, Vol 7.
Bonds. (1999). Handsight Biases Downstested In The Predictive Of Sporty Event, Journal Hal.349-52.
Boon, K. (May 2005). Does TQM Influence Employees' Job Satisfaction ? An Empirical Case Analysis. Emerald .
Boselie, Paul., Dan Ton, Van, Der, Wiele. (2002). Employee Perceptions Of Hrm And TQM, And The Effects On Satisfaction And Intention To Leave. Managing Service Quality. Volume12 Http://Www.Emeraldinsight.Com/0960- 4529.Htm
Dale. (2003). How To Win Factors And Influence People. Newjersey. Pearson Prentice Hall.
Pandoyo., & Hasna. (1998). Strategi Management. Ghalia Jakarta.
Passework., & Straws. (1996). The Nature And Causes Of Job Satisfication. Randonolly –Chicago
Pourkeiani, M. (2016). Examining The Relationship Between Organizational Trust. Organizational Citizenship Behavior And Job Satisfaction.
Samsir. (Maret 2014). Implementasi Total Quality Management Terhadap Kepuasan Kerja Karyawan. Jurnal Sosial Ekonomi Pembangunan Tahun IV No 11 , 136-151.
Santoso., & Fandy, Tjiptono. (2001). Prinsip-Prinsip Total Qualitty Service. Yogyakarta And Offset.
Sari, D, M. (2009). Pengaruh Total Quality Management Terhadap Kinerja Manajerial Pada PT Superr Andalas Steel. Skripsi.
Stephen, P., Robbins. (1996). Perilaku Organisasi, Konsep, Kontroversi Dan Aplikasi. Alih Bahasa : Hadyana Pujaatmaka. Edisi Keenam. Penerbit PT. Bhuana Ilmu Populer. Jakarta.
Stephen, Robbin., Timothy. (2001). Organizational Behavior. New Jersey. PracticeHall.
Supriyanto. (2007). Study Sosial Konsep Dan Model Pembelajaran. Bandung Buana Nusantara.
Tjiptono. (2003). Total Quality Management. Andi Offset.
Usikalu, O. (2015). Organizational Trust, Job Satisfaction And Job Performance Among Teachers In Ekiti Skate, Nigeria. Journal Of Psychology , Vol 1.
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Published
2022-10-31
How to Cite
wahyuni, hilda, Echdar, S., & Handayani, D. (2022). PENGARUH PENERAPAN TOTAL QUALITY MANAJEMEN TERHADAP KEPUASAN KERJA PEGAWAI DI KANTOR DINAS BINA MARGA DAN BINA KONSTRUKSI PROVINSI SULAWESI SELATAN. Jurnal Magister Manajemen Nobel Indonesia, 3(5), 911–921. Retrieved from https://e-jurnal.nobel.ac.id/index.php/JMMNI/article/view/3230
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