PENGARUH KUALITAS PELAYANAN INFORMASI PUBLIK DAN DISIPLIN KERJA TERHADAP KEPUASAN MASYARAKAT PADA DINAS KOMUNIKASI INFORMATIKA DAN STATISTIK KABUPATEN JENEPONTO

Authors

  • Bohari H Institut Teknologi dan Bisnis Nobel Indonesia
  • Saban Echdar ITB NOBEL
  • Maryadi Maryadi ITB NOBEL

Keywords:

Service quality, work discipline, employee performance

Abstract

Bohari H (2017.MM.2.0762), Thesis: The Effect of Quality of Public Information Services and Work Discipline on Community Satisfaction in the Office of Information and Statistics Communication of Jeneponto Regency; mentored by: Saban Echdar and Maryadi.

This study aims to analyze: The effect of Public Information Services and Work Discipline partially and simultaneously on community satisfaction, and analyze the most dominant variables affecting Community Satisfaction. This research uses a quantitative approach, with a sample of 100 respondents, with multiple linear regression analysis techniques.

               Hypothesis testing results show that: (1) There is a positive and significant influence on the quality of public information services on community satisfaction, (2) There is a positive and significant effect on work discipline on community satisfaction, (3) There is a positive and significant effect on the quality of public information services and discipline Simultaneous work on community satisfaction at the Jeneponto Regency Communication and Information Office.

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Published

2022-12-30

How to Cite

H, B., Echdar, S., & Maryadi, M. (2022). PENGARUH KUALITAS PELAYANAN INFORMASI PUBLIK DAN DISIPLIN KERJA TERHADAP KEPUASAN MASYARAKAT PADA DINAS KOMUNIKASI INFORMATIKA DAN STATISTIK KABUPATEN JENEPONTO. Jurnal Pelopor Manajemen Indonesia (JPMI), 1(1), 47–56. Retrieved from https://e-jurnal.nobel.ac.id/index.php/jpmi/article/view/3380

Issue

Vol. 1 No. 1 (2022): Jurnal Pelopor Manajemen Indonesia

Section

Articles