PENGARUH PROSEDUR PELAYANAN, KOMPETENSI PEGAWAI SERTA SARANA DAN PRASARANA TERHADAP KEPUASAN MASYARAKAT PADA DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU KABUPATEN LUWU TIMUR
Keywords:
Service Procedures, Employee Competence, Facilities and Infrastructure and Community Satisfaction.Abstract
This research aims to determine and analyze both partially and simultaneously the influence of service procedures, employee competency and facilities and infrastructure at the East Luwu Regency Investment and One-Stop Integrated Services Service.
The research was conducted at the East Luwu Regency Investment and One Stop Integrated Services Service using a descriptive method with a quantitative approach which took samples from one population, namely the licensing management community with a sample size of 120 people who were given a questionnaire to obtain primary data.
The results of this research show that: 1) service procedures have a significant effect on community satisfaction at the East Luwu Regency Investment and One-Stop Integrated Services Service; 2) employee competency has a significant effect on community satisfaction at the East Luwu Regency Investment and One-Stop Integrated Services Service; 3) facilities and infrastructure have a significant influence on community satisfaction at the East Luwu Regency Investment and One Stop Integrated Services Service; 4) Service procedures, employee competency and facilities and infrastructure simultaneously have a significant effect on community satisfaction at the East Luwu Regency Investment and One-Stop Integrated Services Service; 5). The employee competency variable is the variable that has the most dominant influence on community satisfaction at the Department of Investment and One Stop Integrated Services, East Luwu Regency.
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