Pengaruh Mikromanajemen, Resiliensi, dan Organizational Citizenship Behaviour Terhadap Enggagement dan Dampaknya Pada Kinerja Karyawan Pada Rumah Sakit Tipe B di Kota Makassar
Keywords:
Mikromanajemen, Resiliensi, dan Organizational Citizenship Behaviour, Enggagement, Kinerja KaryawanAbstract
The research objectives: (1) partially analyze the effect of micromanagement, resilience, and OCB on engagement, (2) partially analyze the effect of micromanagement, resiliensce, OCB, and engagement on employee performance. (4) partially analyze the effect of micromanagement, resilience, and OCB on employee performance through engagement.
Quantitative research approach and the sample is 345 employees. Methods of data collection using a questionnaire. The method of collecting samples by means of purposive sampling. The method of analysis using Structural Equation Model (SEM).
The results showed that: (1) micromanagement have a negative significanton engagement and employee performance. (2) Resilience, and OCB partially have a positive significant effect on engagement and employee performance. (3) engagement have a positive significant effect on employee performance. (4) micromanagement have a negative significant effect on employee performance through engagement. (5) resilience, and OCB partially have a positive significant effect on employee performance through engagement.
References
Bacal, 2004. Management . New York: John Wiley.
Barrit, T. (2003). Management (6th ed). Houghton: Mifflin Company, Boston.
Bass, B. M., & Avolio, B. J. (2000). MLQ: Multifactor Leadership Questionnaire (2nd ed.). Redwood.
Benardin & Russell. 2013. Organizational Behavior Improving Performance and Commitment in The Workplace. Singapore: McGraw Hill.
Connor K. M., & Davidson (2003). Development of a new resilience scale: the connor-davidson resilience scale (Cd-Risc). Depression and Anxiety. 18, 76-82
Connor, K.M. (2006). Assesment in the Aftermath Trauma. Journal of Clinical Psychiatry, (67), 46-49
Castro Rodríguez, Cristina, Isora González Roca, María Itziar Marsinyach Ros, Manuel Sánchez Luna, and María Isabel Pescador Chamorro. 2021. “Satisfaction Survey on Hospital Care after Birth and Follow-up at Discharge of the Healthy Newborn.” Anales de Pediatría (EnglishEdition)95(3):197–99. doi: 10.1016/j.anpede.2020.08.010.
Cooper, C. L., Liu, Y. P., & Tarba, S. Y. (2014). Resilience, HRM practices and impact on organizational performance and employee well-being. The International Journal of Human Resource Management, Special Issue 25, 2466-2471.
Dekas, Kathryn Helen. (2010). Citizenship in Context: Investigating The Effects of Work Group Climate on Organizational Citizenship Perceptions and Behaviour. University of Michigan.
Delia, N., & Kusdiyati, S. (2021). Pengaruh resiliensi terhadap student engagement mahasiswa selama pembelajaran jarak jauh pandemi covid-19. Prosiding Psikologi, 250-256.
Firman, A. A. (2018). Analisis Dampak Karakteristik Kepribadian Dan Gaya Kepemimpinan Otokratis Terhadap Kinerja Karyawan Pada Atteenahijab Jombang. Manajemen Bisnis, 8(1).
Geldenhuys, M., Karolina Laba, Cornelia, M. V. (2014). Meaningful Work, Work Engagement and Organisational Commitment. SA Journal of Industrial Psychology/SA Tydskrif vir Bedryfsielkunde, 40 (1), Art. 1098. 1-10.
Hotner Tampubolon. 2016. The Relationship Between Employee Engagement, Job Motivation, and Job Satisfaction Towards The Employee Performance. Corporate Ownership & Control . Journal Business Management and Economics.. Volume 13, Issue 2.
IGusti agung Maya Prabasari, Luh Kadek Budi Martini, Nengah Suardika. 2018. The Effect of Communication and Employee Engagement on Organizational Citizenship Behaviour and Employee Performance in Employee Pt.Pln (Persero) Distribution of Bali. Journal International of Contemporary Research and Review. Volume.9, Issue 8.
Jeevan Jyoti and Sonia Bhau. 2015. Impact of Transformational Leadership on Job Performance: Mediating Role of Leader–Member Exchange and Relational Identification. International Journal of Business, Vol.1, Issue.13.
Kaswan. 2018. Kepemimpinan Dampak Dan Warisannya. Bandung: Alfabeta.
Ocktafian, Q. (2021). Pengaruh resiliensi karyawan terhadap kinerja karyawan melalui kepuasan hidup. Jurnal Ilmu Manajemen, 9(2), 830-843.
Pasinringi, Syahrir A., Fridawaty Rivai, Nur Arifah, and Siti Fatmala Rezeki. 2021. “The Relationship between Service Quality Perceptions and the Level of Hospital Accreditation.” Gaceta Sanitaria35:S116–19. doi: 10.1016/j.gaceta.2021.10.009.
Putri Bhuana Katili, Adriana Wulan Siti Hutami. 2017. Analisis Pengaruh Employee Competence, Job Satisfaction, Dan Employee Engagement Terhadap Employee Performance. Journal Industrial Servicess Vol. 3 No. 1a.
Rachmawati, M. (2013). Employee Engagement Sebagai Kunci Meningkatkan Kinerja Karyawan. Among Makarti, Vol.6 No.12, p.52-65.
Robbins, S.P. & Coulter, M. (2012). Management. New Jersey: Pearson Education, Inc.
Schaufeli, W. B. & Bakker, A. B. (2004). UWES - Utrecht Work Engagement Scale: Test Manual. Unpublished Manuscripy: Department of Psychology, Utrecht University.
Shindie Aulia Joushan, Muhammad Syamsun, Lindawati Kartika. 2015. Pengaruh Budaya Organisasi dan Employee Engagement terhadap Kinerja Karyawan pada PT PLN (Persero) Area Bekasi. Jurnal Akuntansi dan Manajemen, Vol.13,No.4.
Steven, J., & Prihatsanti, U. (2018). Hubungan antara resiliensi dengan work engagement pada karyawan Bank Panin cabang Menara Imperium Kuningan Jakarta. Jurnal empati, 6(3), 160-169.
Santoso, M. R., & Jatmika, D. (2017). Hubungan resiliensi dengan work engagement Pada agen asuransi PT X. Ecopsy, 4(2), 117-123.
Utami, N. P. S. M., & Putra, M. (2021). Kontribusi Disiplin Kerja dan Resiliensi Terhadap Kinerja Guru. Indonesian Journal of Instruction, 2(1).
Wang, J., Cooke, F. L., & Huang, W. (2014). How resilient is the (future) workforce in China ? A study of the banking sector and implications for human resource development. Asia Pacific Journal of Human Resources, 52(132–154).
Wibowo. (2015). Manajemen Kinerja. Edisi Kelima. Jakarta: PT. Raja Grafindo Persada.
Wirawan. 2015. Evaluasi Kinerja Sumber Daya Manusia, Teori Aplikasi dan Penelitian.
Yusuf dan Nurihsan. 2007. Teori Kepribadian. Bandung:PT. Remaja Rosdakarya.
